Terms of service

The Pet Foundry

Terms of Service

Effective Date: April 2025

support@thepetfoundry.com | +91 8073874343 | thepetfoundry.com

Welcome to The Pet Foundry. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, placing an order, or creating an account, you confirm that you are at least 18 years of age and agree to these Terms of Service and our Privacy Policy.

2. Products & Descriptions

We make every effort to display product descriptions, images, and pricing accurately. We reserve the right to correct any errors, inaccuracies, or omissions at any time.

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise

• We accept payments via credit/debit cards, UPI, net banking, and other available methods

• Payment must be completed before your order is processed

• We reserve the right to modify prices at any time without prior notice

4. Orders & Availability

• Placing an order constitutes an offer to purchase — not a binding contract until confirmed by us

• We reserve the right to cancel or refuse any order at our discretion

• If an item becomes unavailable after your order, we will notify you and offer an alternative or refund

5. Shipping & Delivery

• We ship across India. Delivery timelines are estimates and may vary

• Standard shipping is free; express options may incur additional charges

• Risk of loss and title for products pass to you upon delivery

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete details on returns, exchanges, and refunds.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials

• You agree not to share your account with others or use another person's account

• We reserve the right to suspend or terminate accounts that violate these terms

8. Prohibited Conduct

• Use the website for any unlawful purpose

• Submit false or misleading information

• Attempt to gain unauthorized access to any part of the website

• Reproduce, duplicate, or resell any part of our website without permission

9. Intellectual Property

All content on this website — including logos, images, text, graphics, and product descriptions — is the property of The Pet Foundry and protected by applicable intellectual property laws.

10. Limitation of Liability

To the fullest extent permitted by law, The Pet Foundry shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the revised terms.