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Return & Refund Policy

Refund & Return Policy – The Pet Foundry

At The Pet Foundry, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

  • The product must be returned within 7 days of delivery
  • The item must be:
    • Unused, unwashed, and undamaged
    • In its original packaging
    • With all tags, labels, and accessories intact
  • Proof of purchase (order ID / invoice) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used pet food and treats
  • Perishable items
  • Customized or personalized products
  • Items damaged due to misuse, improper handling, or negligence
  • Products purchased during clearance or special discount sales (unless damaged or defective)

3. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect (different from what you ordered)

Please contact us within 48 hours of delivery with:

  • Order ID
  • Clear photos or videos of the issue

We will arrange a replacement or refund at no additional cost.

4. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • Processing times may vary depending on your bank or payment provider

5. Return Shipping

  • Customers are responsible for return shipping charges unless the product is defective or incorrect
  • Return shipping costs are non-refundable
  • We recommend using a trackable courier service for returns

6. Order Cancellation

  • Orders can be cancelled before dispatch by contacting us
  • Once the order is shipped, cancellation requests will not be accepted
  • Refunds for cancelled orders (before dispatch) will be processed within 3–5 business days

7. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested exchange item is unavailable, a refund will be issued instead

8. Contact Information

For any return, refund, or cancellation requests, please contact us:

📧 Email: support@thepetfoundry.com

📲 WhatsApp: +91-8073874343

🌐 Website: https://thepetfoundry.com

9. Policy Updates

The Pet Foundry reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.


Everything You Need to Know About Returns & Refunds

🕒 Fast & Transparent Process

We follow a clear and transparent return and refund process. Once your return request is approved and the product is received, refunds are processed within 5–7 business days to the original payment method.


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